Imalac’s general return policy is valid for 6 months from the date of purchase. If 6 months have passed since your payment, we can’t offer a refund.
To be eligible for a general return, the item must be unused, undamaged and in the same condition that it was received. It must also be in the original packaging.
We will email you a return label. Please check the spam folder if the return label is not found in your inbox. This label must be used within 14 days and will be voided thereafter, at which point you will be responsible for return postage. Once the returned item is received and inspected, you will be notified with the details of your refund. Return shipping cost and a restocking fee of $25 will be deducted from the total refund.
Pending approved inspection, your refund will be processed and issued to your original method of payment.
In the event of a failed inspection, a member of our support team will contact you with available options.
If any product is missing from the return, it will be deducted from the refund. Please review the itemized charges for missing items below:
|Control Box + Power Cord||$200|
|Rechargeable Battery Pack||$29.99|
The RMA is active for 90 days and will not be accepted afterward.