Modules will not connect/disconnect to/from massage cups

Will not connect

  • Make sure safety caps have been removed from modules.

Will not disconnect

  • Option 1
Re run a massage cycle and stop a session.  Lights will turn red when stopped. DO NOT DISCONNECT YET.  When lights turn yellow, you may disconnect the modules by holding the side buttons down and tug firmly
  • Option 2

Without holding the side buttons, push the module into the massage cups with slight force.  Then, press the side buttons and pull apart. 

If still experiencing difficulty, submit a request for further assistance.