Imalac offers a 30 day guarantee that becomes effective the date your product is delivered. If, after a couple weeks of consistent use, you are not satisfied, simply reach out to our Support team within 30 days from the date you receive Nurture with a summary of your experience and we’ll send you a prepaid shipping label to return the product. You will be refunded the total value of your order minus the cost of the Nurture bra, which is yours to keep.
You must request your return within this 30 day window. We suggest trying on your bra and massage cups as soon as they arrive so that we can proceed with a size exchange ASAP if necessary, and remain within the 30 day window.
If you are approved for a Guarantee return, we will email you a return label. Please check the spam folder if the return label is not found in your inbox. This label must be used within 14 days and will be voided thereafter. Once the returned item is received and inspected, you will be notified with the details of your refund.