Replacements - Warranty Claim/Technical Issue

Your warranty covers the Nurture Breast Massager for one year from the original date of purchase. In the event of a defect, Imalac will repair or replace Nurture without charge.

If you experience a technical issue with your Control Box, Bra or Massage Cup(s), please submit a request with details of the defect.  Including photos/videos of the issue with your initial request is especially helpful and will expedite the resolution time.

If troubleshooting is not an option or unsuccessful, we will send you a replacement and e-mail you a return label to send back your damaged item(s).  Please check the spam folder if the return label is not found in your inbox. 

Your defective return must begin tracking within 14 days of receiving your return label.  If tracking doesn't begin after 14 days, you will be automatically charged for the replacement order and will have to proceed with a return. 

We will cover the shipping cost of warranty exchanges within the Continental US. Shipping charges will apply for Alaska, Hawaii and PR.*

*Visit Exchange Shipping Cost Chart